ITIL® 5 Foundation course
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Course Overview
ITIL® Foundation (Version 5) introduces candidates to the key concepts of digital product and service management and establishes a common language for effective practice across organizations. It provides an overview of the ITIL framework, including its guiding principles, core models, and fundamental concepts, and explains how these elements are used to create, deliver, and continually improve products and services.
ITIL Foundation (Version 5) enables candidates to understand how value is co-created through the effective management of products and services, and how organizations apply ITIL guidance to improve performance, collaboration, and outcomes. It also explains how the ITIL framework has evolved to support modern technologies, data-driven decision-making, automation, artificial intelligence, and contemporary ways of working, while remaining adaptable to different organizational contexts and levels of maturity.
Course Objective
By the end of this course, you will:
Understand the core concepts behind modern digital products and services, including value creation, continual improvement, and how products and services are managed across their lifecycle.
Discover how value is co-created through collaboration between service providers, consumers, and stakeholders, while weighing outcomes, costs, risks, experience and sustainability.
Delve into the four dimensions, Organizations and People, Value Streams and Processes, Information and Technology, and Partners and Suppliers, for a holistic approach to digital product and service management.
Gain an understanding of the ITIL Value System and how it brings together guiding principles, governance, value chain activities, management practices, and continual improvement.
Learn how to apply the framework's guiding principles to make better decisions, collaborate more effectively, and adapt ITIL practices to real-world digital environments.
Develop a solid understanding of the purpose of each product and service lifecycle management activity; from discovery and design to operation, delivery and support; and how they work together to create value.
Explore the role of ITIL management practices and how official practice guides support consistent, effective ways of working across organizations.
Learn how continual improvement is embedded within ITIL. Cover the continual improvement model's step-by-step approach and see how it supports long-term organizational success.
Understand how to identify, map, and manage value streams to improve flow, visibility, and outcomes across digital products and services.
Target Audience
This course is ideal for professionals seeking a clear, practical foundation in modern IT and digital service management.
Course Duration
The course is typically delivered over a period of 3 days, combining explanation of concepts, interactive discussions, assignments and practical exercises to ensure a thorough understanding of the syllabus.
Key ITIL Terms and Definitions
Understand the essential ITIL terminology and core concepts that form the foundation of digital product and service management.
The ITIL Four Dimensions of Product and Service Management
Learn how the four dimensions provide a balanced and holistic approach to managing digital products and services.
The ITIL Product and Service Lifecycle
Explore the end-to-end lifecycle of products and services, from discovery and design to operation and continual improvement.
The ITIL Value System (VS)
Gain insight into how the ITIL Value System aligns governance, practices, and value chain activities to deliver consistent value.
Value Stream Identification, Mapping, and Management
Discover how to identify, map, and manage value streams to improve flow, visibility, and service outcomes.
ITIL and AI
Understand how ITIL supports AI-driven and automated environments to enhance digital service performance
ITIL and Other Frameworks
Learn how ITIL integrates with frameworks such as Agile, DevOps, and governance models to create stronger organizational alignment.
Course Outcome
Upon successful completion of this course, participants will be able to:
- Confidently explain key ITIL terms and definitions and apply a common ITIL language within their organization.
- Apply the ITIL Four Dimensions of Product and Service Management to ensure a balanced and holistic approach to managing digital products and services.
- Understand and describe the ITIL Product and Service Lifecycle and how each stage contributes to value creation and delivery.
- Interpret and apply the ITIL Value System (VS) to align governance, practices, and value chain activities for improved organizational performance.
- Identify, map, and manage value streams to enhance workflow, visibility, efficiency, and measurable outcomes.
- Recognize how ITIL supports AI-driven environments, including automation and modern digital capabilities.
- Understand how ITIL integrates with other frameworks and best practices, enabling stronger alignment across governance, development, security, and operations.
Exam Format
Number of Questions
: 40 multiple-choice questions.
Duration
: 60 minutes.
Passing Score
: 26 out of 40 marks required (65%).
Format
: Closed book.
Mode
: Online (Proctored by PeopleCert)
Equip yourself to support your organisation with the knowledge and skills needed to thrive in today’s fast-moving, AI-driven environment.
ITIL Foundation (Version 5) provides the practical foundation to improve service performance, strengthen governance, and deliver measurable value across your digital products and services.
The ITIL®️ Foundation (Version 5) course on this page is offered by Ducis Group, ATO of AXELOS Limited. ITIL®️ is a registered trademark of AXELOS Limited. All rights reserved.