ITIL 4 Foundation - REETUS

December 9, 2019by REETUS TRAINING35

ITIL 4 Foundation

Duration 2 days

Overview

The ITIL 4 Foundation certification is designed as an introduction to ITIL 4 and enables candidates to look at IT Service Management through an end-to-end operating model for the creation, delivery and continual improvement of tech-enabled products and services.
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Course Objectives

The certification can help:
  • Those who require a basic understanding of the ITIL framework
  • Those who want to understand how ITIL can be used to enhance IT service management
  • IT professionals or others working within an organization that has adopted ITIL

Target Audience

The ITIL 4 Foundation Certification Course is for IT professionals who are interested in IT Service Management knowledge on how to provide business value.
This course is also for those who want to upgrade their ITIL v3 certification and knowledge.
However, the ITIL Foundation certification can benefit anyone who has an interest in IT service management.

Prerequisites

There are no pre-requisites/eligibility criteria for taking the ITIL Foundation Exam.
However, general understanding of IT is preferable.

Course Contents

Module 1 | Key Concepts of Service Management

Module 2 | The Guiding Principles

Module 3 | The Four Dimensions of Service Management

Module 4 | Service Value System (SVS)

Module 5 | The Service Value Chain

Module 6 | Purpose of Practices and Key Terms

Module 7 | Understanding the 7 ITIL Practices

Learning Outcomes

Candidates taking ITIL 4 Foundation course will have an understanding of the following:
  • A holistic approach to the facilitation of co-creation of value with customers and other stakeholders in the form of products and services
  • The guiding principles of ITIL 4
  • The four dimensions of Service Management
  • How ITIL practices described in ITIL 4 will maintain the value and importance provided by the current ITIL processes, whilst at the same time expand to be integrated to different areas of service management and IT, from demand to value.

Examination

  • Multiple choice examination questions
  • 40 questions
  • 26 marks required to pass (out of 40 available) – 65%
  • 60 minutes’ duration
  • Closed book

We Are Here To Help – Enroll Now

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