Developing Emotional Intelligence

Emotional intelligence describes the ability to understand one’s own feelings which is vital to being an effective and high-performing member of any team. It also provides great insight on how emotion influences motivation and behaviour. The concepts of Emotional Intelligence have been around since the early 20th century, but the term was first introduced by Wayne Payne in 1985.

Focusing on managing your emotions under pressure, participants will gain a better understanding of self-management and self-awareness by learning how to manage your emotional brain in your most difficult moments. This in turn will give them better insight and control over their actions and emotions. With a greater understanding of emotions participants will experience a positive impact on their professional and personal lives to make their job and career more effective, satisfying, and successful.

 

WHO SHOULD ATTEND THIS WORKSHOP?

 

  • Senior Manager
  • Managers
  • Office Managers
  • Assistant Managers
  • Supervisors
  • Team leaders
  • Engineers & Senior Engineers
  • Executives & Senior Executives

 

DURATION: 2 Days

 

Key Benefits of Emotional Intelligence:

  • Use Emotional Intelligence to maximise the effectiveness of your communication with others and feel better about yourself
  • Identify the main EI competencies and know how each area can contribute to your personality and interaction with others
  • Recognise and understand your moods and emotions and their effect on others
  • Manage and regulate your emotions to make sure they don’t disrupt your behaviour
  • Control and guide your emotions so you can achieve more, boost yourself and vastly increase your productivity
  • Establish rapport with others and improve the effectiveness of your communication
  • Understand others’ feeling when interacting with them and become a trusted person in their network
  • Understand others needs systematically and respond accordingly to get maximum results in your interactions with them

 

COURSE OUTLINE

Module 1: INTRODUCTION TO EI

  • Testing your Emotional Intelligence Questionnaire              
  • A Typical Story
    • PRACTICE: My Best Managers
  • What is Emotional Intelligence?
  • The Main Thesis
  • EI Framework
  • EI Competencies

 

Module 2:    SELF-AWARENESS

  • At the Mercy of Emotions
  • What Are Emotions?
  • A Curious Story
  • What is Emotional Hijack?
  • Amygdala
  • Conventional View versus Modern View
  • 4 Stages of an Emotional Hijack
    • PRACTICE: Emotional Hijack
  • Signal Processing
    • EXERCISE: Emotion Log

 

Module 3:    SELF-MANAGEMENT       

  • Choice
  • Optimism
  • Roots of Anger
    • PRACTICE: Past Angry Moments Part 1
  • Anger Management
    • Reframing
    • Distractions
    • PRACTICE: Past Angry Moments Part 2
    • EXERCISE: Simulate Anger and Respond
  • Worrying
    • Worry Management
    • EXERCISE: Workplace Music

 

Module 4:    SELF-MOTIVATION          

  • What is Motivation?
  • Power of Self Talk
    • PRACTICE: Positive Self-Talk
  • State of Flow
  • Apathy
  • Mind Mapping
    • EXERCISE: Mind Map the Future

 

Module 5:    EMPATHY   

  • The Origins of Empathy
  • Physiology
  • Matching Emotions
  • Empathy Technique
    • PRACTICE: EMPATHY

 

Module 6:    SOCIAL AWARENESS        

  • Why Social Awareness?
  • A Case Study
    • EXERCISE: The “A” Team
  • Group Interactions
    • EXERCISE: Visualise Your Role Model
  • Negative Listener Types
    • EXERCISE: Negative Listening Styles
  • Effective Listening
    • EXERCISE: Effective Conversations

 

Module 7:    RELATIONSHIP MANAGEMENT

  • The Six Human Needs
    • Certainty
    • Variety
    • Significance
    • Love & Connection
    • Contribution
    • Growth
    • Select Two
    • PRACTICE: The Six Human Needs
    • PRACTICE: SIX NEEDS – SCENARIO 1
    • PRACTICE: SIX NEEDS – SCENARIO 2
    • HOME EXERCISE: My Colleagues’ Need
    • EXERCISE: Six Needs Scenario Making

 

METHODOLOGY: Lecture; Business Games; Individual & Group Activities; Feedback Session; Role Plays; Demonstration.

 Highly interactive with active participant engagement throughout the workshop with a 20/80 approach; 20% lecture, 80% practical accompanied by an individually customized training manual.

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