January 22, 2017

ITIL® Operational Support & Analysis course

ITIL® Operational Support & Analysis course description: ITIL® is comprised of five core publications: Service Strategy (SS), Service Design (SD), Service Transition (ST), Service Operations (SO) and Continual Service Improvement (CSI). It promotes alignment with the business as well as improvement in operational efficiency. The official ITIL® qualification scheme, owned […]